Privacy Policy – Z7 Game Pakistan

Z7 Game operates the online gaming platform available at z7game.onl and through the Z7 Game mobile app on Android and iOS. This Privacy Policy explains how Z7 Game collects, uses, stores and protects the personal information of players registered on the platform, with specific reference to the context of Pakistan players using PKR-denominated accounts.

By registering an account on Z7 Game — whether through the website or the app — you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Z7 Game Terms and Conditions.

Z7 Game is committed to handling your personal information responsibly. This document is written in straightforward English because we want you to actually understand it — not skip it because it reads like a legal contract that needs a lawyer to decode.

Z7 Game collects personal information in two main ways — information you provide directly when you register and use the platform, and information collected automatically as you interact with the website or app.

Information you provide directly:

• Account registration: Full name, date of birth, mobile number, email address and any other details entered during the sign-up process.
• Identity verification: When requested, a copy of a valid identity document (such as a CNIC) and proof of address or payment method ownership to complete account verification.
• Payment information: Details associated with your preferred PKR payment method — JazzCash mobile number, Easypaisa account, Raast ID, bank account details or card information — as entered when making a deposit or requesting a withdrawal.
• Support communications: Any messages, queries or complaints you submit via the in-app live chat or email support channel.
• Responsible gaming preferences: Deposit limits, cooling-off periods or self-exclusion requests you set or submit through account settings.

Information collected automatically:

• Device and connection data: IP address, device type and model, operating system version, browser type and mobile network operator.
• Usage data: Pages and sections of the platform you visit, games and betting markets you interact with, session durations, login timestamps and in-app navigation patterns.
• Transaction data: Records of all deposits, withdrawals, bets placed, games played and bonus activity on your account.
• Cookies and local storage: Session identifiers and preference s saved in your browser or app to maintain your login session and remember your settings.

Z7 Game uses the personal data collected for the following purposes. Each purpose is tied to a specific operational need — we do not use your data beyond what is described here.

• Account management: Creating, maintaining and securing your Z7 Game account, including login authentication and account recovery.
• Payment processing: Processing PKR deposits and withdrawal requests via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Payment data is shared only with the relevant payment provider to process your specific transaction.
• Identity verification: Verifying your identity when required — particularly for withdrawals above threshold amounts and in response to risk or fraud signals.
• Platform operation: Delivering the sports betting, slots, bingo, live casino and VIP features of the platform and personalising your experience based on your usage patterns — for example, surfacing cricket and PSL betting markets prominently if that is what you primarily use.
• Customer support: Responding to queries, complaints and account issues submitted via live chat or email.
• Fraud prevention and platform integrity: Detecting and preventing duplicate accounts, bonus abuse, match-fixing related activity, money laundering and other prohibited conduct described in the Terms and Conditions.
• Responsible gaming: Monitoring account activity to identify patterns associated with problem gaming and to enforce deposit limits, cooling-off periods and self-exclusion requests you have set.
• Platform improvement: Analysing aggregated usage data to understand how the platform is used and to improve features, performance and user experience.
• Communications: Sending account-related notifications — such as deposit confirmations, withdrawal status updates, security alerts and bonus activity — to your registered mobile number or email address. Marketing messages are only sent where you have opted in and can be opted out at any time.

Given that all financial transactions on Z7 Game are denominated in PKR and processed through Pakistan-specific payment channels, the following specific points apply to how your payment information is handled.

• JazzCash & Easypaisa: When you deposit or withdraw using JazzCash or Easypaisa, your registered mobile number and transaction reference are shared with the relevant provider solely to process that specific transaction. Z7 Game does not store your full JazzCash or Easypaisa PIN.
• Raast: Raast ID or linked bank account details are used only for the specific transfer requested. These details are not stored in full by Z7 Game beyond what is needed for transaction records.
• Bank transfer: Bank account details provided for withdrawal are retained in your account's payment methods section and are used solely for outgoing payments to your verified account.
• Cards: Card details entered for deposit are processed through a secure payment gateway. Full card numbers are not stored on Z7 Game servers — only a tokenised reference that allows repeat use without re-entering full card details.
• Transaction records: A record of every PKR deposit, withdrawal and in-platform transaction is retained as part of your account history. This is standard practice for financial record-keeping and fraud prevention.

Z7 Game does not sell your personal data to third parties. Data is shared only in the following limited and necessary circumstances.

• Payment providers: JazzCash, Easypaisa, Raast, banks, card networks and mobile wallet operators receive only the transaction-specific data they need to process your PKR deposits and withdrawals.
• Identity verification services: Third-party verification providers may receive identity document data when a verification check is required. These providers operate under strict data processing agreements with Z7 Game.
• Technology service providers: Companies that provide hosting, analytics, customer support tools or fraud detection services to operate the Z7 Game platform may process data on Z7 Game's behalf. They are contractually restricted from using that data for any purpose other than providing the relevant service.
• Legal obligations: Z7 Game may disclose personal data where required to do so by a valid legal order or to protect the platform and its users from fraud, crime or serious harm.
• No advertising data sales: Z7 Game does not share your personal data with advertisers, data brokers or marketing agencies. We do not build advertising profiles or share behavioural data with third-party ad networks.

The Z7 Game website uses cookies and similar technologies. Here is a straightforward breakdown of what is used and why.

Z7 Game does not use third-party advertising cookies or allow external ad networks to track you through the platform. You can clear cookies at any time through your browser or device settings. Note that clearing essential cookies will log you out of your account.

The Z7 Game mobile app on Android and iOS requests the following device permissions. Each permission is used only for the stated purpose.

• Biometric authentication (fingerprint / Face ID): Used for secure, convenient login. Biometric data is processed entirely on your device by your operating system — Z7 Game never receives or stores your biometric data.
• Push notifications: Used to send you live odds updates, withdrawal status notifications, deposit confirmations and responsible gaming reminders. You can disable push notifications at any time in your device settings.
• Camera (if requested): Used only if you choose to upload a verification document or profile photo directly from the app. The app does not access your camera without an explicit action from you.
• Network access: Required for the app to connect to Z7 Game servers to load odds, process bets and handle PKR transactions.

The app does not access your contacts, location, microphone, photos library or any other device resource beyond what is listed above. App permission requests will always be accompanied by a clear explanation of why the permission is needed.

Z7 Game retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods below apply as a general guide.

• Active account data: Retained for the duration of your account's active status. This includes identity, contact and payment data used for ongoing account operation and verification.
• Transaction records: PKR deposit, withdrawal and betting records are retained for a minimum of five years after the date of the transaction for financial record-keeping purposes.
• Support communications: Chat and email support logs are retained for up to two years from the date of the interaction.
• Closed accounts: Following account closure, personal data is retained for the applicable minimum retention period and then securely deleted or anonymised.
• Self-excluded accounts: For accounts closed via self-exclusion, identity data is retained to prevent re-registration during the exclusion period. After the exclusion period ends, data is handled per the standard closed account policy.

Z7 Game implements technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:

• TLS encryption for all data transmitted between your device and Z7 Game servers.
• Encrypted storage of sensitive personal and payment data at rest.
• Access controls ensuring that only authorised personnel can access personal data, limited to the minimum necessary for their specific role.
• Regular security reviews of the platform infrastructure.
• Fraud detection systems that monitor for unusual account activity and flag potential unauthorised access attempts.

No online platform can guarantee absolute security. If you believe your account has been compromised, contact Z7 Game support immediately via in-app live chat and change your password as soon as possible.

As a Z7 Game account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact support via in-app live chat or email.

• Right to access: You can request a copy of the personal data Z7 Game holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data held by Z7 Game is inaccurate or out of date, you can request that it be corrected. Basic contact details can be updated directly in account settings.
• Right to deletion: You can request deletion of your personal data. Note that some data must be retained for legal or financial record-keeping purposes — we will advise you of any exceptions when you make a deletion request.
• Right to restrict processing: In certain circumstances you can ask Z7 Game to restrict how it processes your data while a dispute or query is being resolved.
• Right to opt out of marketing: If you have previously opted in to marketing communications, you can opt out at any time via account settings or by contacting support. Opting out of marketing does not affect essential account notifications.

Z7 Game will respond to data rights requests within 30 days. If a request is complex or there are a large number of requests at one time, we may extend this period and will notify you accordingly.

The Z7 Game platform is strictly for adults aged 18 and above. Z7 Game does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account, contact support immediately. The account will be closed and any associated data will be deleted once the minor's age is confirmed.

If you share a device with younger family members, we strongly recommend enabling biometric login on the Z7 Game app to prevent underage access.

This Privacy Policy may be updated from time to time to reflect changes in how the platform operates or in applicable data protection requirements. When material changes are made, the revised policy will be published on this page with an updated date at the top. Continuing to use Z7 Game after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically. If you have questions about any change, contact support via in-app live chat before continuing to use the platform.